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We would be delighted to assist you with any inquiries

Paris Flagship Boutique

24 Place Vendôme

75001 Paris, France

+33 (0)1 42 60 25 45

boutique@aurum.fr

London Mayfair

68 New Bond Street

London W1S 1RR, United Kingdom

+44 (0)20 7499 8765

london@aurum.fr

New York

729 Madison Avenue

New York, NY 10065, USA

+1 (212) 555 3892

newyork@aurum.fr

Boutique Hours

Monday - Friday 10:00 - 19:00
Saturday 10:00 - 18:00
Sunday 12:00 - 17:00

Private appointments available upon request

Client Services

For online orders, repairs, or general inquiries:

+33 (0)1 42 60 98 76

service@aurum.fr

Monday - Friday: 9:00 - 20:00 (CET)

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Visit Our Flagship

24 Place Vendôme, Paris

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Frequently Asked Questions

Quick answers to common inquiries

Do you offer virtual consultations?

Yes, we offer complimentary virtual consultations via video call. Please select "Bespoke Consultation" in the inquiry type, and we will send you a scheduling link.

What is your repair turnaround time?

Standard repairs typically take 2-3 weeks. For complex restoration work, please allow 4-6 weeks. All repairs are handled by our master artisans in Paris.

Do you accept appointments outside business hours?

Absolutely. For VIP clients and special occasions, we offer private appointments outside regular hours. Please contact our concierge team to arrange.

How do I arrange an international appointment?

Our international client advisors are available via email or phone. We can also arrange appointments when our traveling atelier visits major cities worldwide.

Personal Jewellery Concierge

For private appointments, collection previews, and bespoke consultations, our dedicated concierge team is at your service.

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